Drew and Sam Talk Training

Episode 137: The Gemini Giant and making stuff up

This episode has so many twists and turns that the guys feel like they've created a prog rock epic, it's so long they influenced themselves by the end (Stephen Colbert link). The guys start with the Gemini Giant and end with the Oatman, AZ Sidewinder. In between, they discuss where to find answers and how to lead to the answers.

Episode 136: Mea Culpa

What does Mea culpa mean and why does Drew have it? No product and service debate this time, just discipline and perfect practice. The guys get into how discipline can be a grind but creates great results and how perfect practice is needed to ensure an amazing customer experience. Both states. Wow, agreement! Also, a challenge!

Episode #135: The rant heard round the world

Product gets us in the door, service is the difference between us and them! Sam has decided that it is time to rant. We haven’t mentioned product in a few weeks and Sam was feeling the withdrawal pangs. Drew finds a way to agree and disagree at the same time because service. Maybe as you near the end, you’ll pick up the leadership lesson that they’re putting down.

Episode 134: When new things happen

Is it about your processes or your delivery? The guys get into change and how to make change happen. We all know that change happens every day. Even the most stubborn still change. Check out the ways the guys help to create and maintain change in your organization.

Episode 133: Value of shoulder-to-shoulder coaching

Classroom training, armed with a PowerPoint, a purpose, and a bunch of people. Yet, when we're in the in-store what do we do? We can’t always schedule training so what does spontaneous training look like? Why do we miss out on those opportunities and how can we make a lasting difference? The guys get into “once you see something, say something!” Check out this episode to learn what the next steps are.

Episode 132:Breaking News Edition!

Drew has a big announcement and Sam follows up with one of his own! The guys go and dive into the way back machine. Although they start with turnaround times, this really becomes about the big picture and a new TLA, MBC. I bet you can't wait to find out what that means!  Could turnaround times truly measure how you lead?

Episode 131: WIIFT, WIIFT it good

No this isn’t a Devo reference. IYKYK. What’s in it for them? Weather season is different for everyone. Maybe it’s cold in Minnesota or hurricanes in Florida. How do you talk to your team to ensure that when the customers call, your team is there to deliver the best possible results? Oh no, it sounds like more expectations talk!

Episode 130: The case against staggered in times

The guys get down in the weeds on this one. We learn about Drew's poor ability to communicate and how it creates a great podcast tease. How do staggered in times effect your team? How do they build their habits? How do you create a schedule that meets the customers needs without forgetting about your team? Check out this episode and let us know what you think.
 

Episode 129: Are you available?

The guys discuss team availability. How do you negotiate mutually beneficial results? Drew coins a new phrase that Sam even takes notes on. We would share it here but then why would you listen?

Episode 128: Changing the culture in your organization

If the Lions can win, so can you! The guys start off discussing the big win by a local football team and no this isn’t a repeat episode. How does alignment of the leaders translate to culture in a restaurant? The guys discuss having a leader and the importance of that whether you go family or team or the Drew & Sam hybrid. John U. Bacon would be proud as they share the added be patient with results but not with actions.