Drew and Sam Talk Training

Episode 126: The Team, The Team, The Team

Hail to the common sense? The guys start off discussing the big win by a local football team and somehow get to discussing why a 3-compartment sink isn't common sense. Listen in as a few new terms are created. Team is not Family. Your weakest link determines your best outcome. Even the old pearl of wisdom, the importance of delegation. Did we mention that local team winning the big game? We’ll try not to be so happy or obnoxious about it!

Episode 125: When good people are miserable

Drew shares a tale from a recent visit. What do you do when your best team members are miserable because of poor hires? How do you keep them around before they leave? What happens if they leave? The guys get into a few ways to keep your best and promote a few others to customer.

Episode 124: Be busy when you’re slow so you feel slow when you’re busy.

The guys discuss Drew’s new phrase. They decide why should you have just a one-liner when you can have many! Like “Focus on that one pizza, that one customer, that one team member”, or “Make work small”, or Sam’s top three reasons for leadership. You’ll have to listen to hear that one! Drew mentions his top three ways to handle the rush and Sam takes notes, what?!

Episode 123: Water all the plants, with special guest John U. Bacon.

John joins the guys for a second time to discuss leadership, Navy Seals, and 10 seconds of hockey. Sam learns you can’t trust everything you read on Wikipedia and Drew hopes you listen past his annual NY Rangers plug.

Episode 122: 5 Revised Steps

So much show prep that Drew gets to scare Sam. 5 steps to On-the-Job training. Could they be revised? Should they be revised? How will Sam reprint all his cards? Drew explains an updated purpose to each steps and how to ensure that the technology available to your team is used to everyone’s benefit.

Episode 121: Hey Anon

Drew & Sam discuss the reason, joy, or purpose behind anonymous posts on a few FB groups. Need to ask without your boss knowing? Shame on the boss. Need to vent? Shame on Drew? How’d we get there. Check it out to find out.

Episode 120: Pillars

Do you find yourself answering the questions for your team? Even on a day off? Or on vacation? Where do you go if you haven’t been told where to go? Drew & Sam get into the vast array of possibilities. Knowledge is fleeting but wisdom is forever. How you help your team know where to go to find an answer will better set them and you up for success.

Episode 119: Roots of Pictures?

It’s 7:45pm, do you know if your store is closed? Sam catches Drew in a role play right out of the gate! Sure, a picture can say 1000 words, but can it get to the root of the issue? Drew & Sam get into ways to solve an issue. Once you know the root of an issue, you can identify the performance gap. Once you have the performance gap you can listen to the next episode!

Episode 118: Iced Dunkin or Hot Starbucks with special guest Dennis Tran

Join Drew & Sam as they talk speed with 4-time Worlds Fastest Pizza Maker and Domino’s franchisee Dennis Tran. Dennis shares a few theories on success and speed, Sam reminisces about an amazing judge, and Drew shares the kind words of a CEO. The only way this could be cooler is with Dunkin. Listen, you’ll get the joke.

Episode 117: Finally, a book review!

First break all the rules, what the world's greatest managers do differently by Marcus Buckingham and Curt Coffman.
A manual without a fable. The guys get into this book. Drew apologizes for a far-sighted delay. Sam tries to make it all about [REDACTED]. We can't give the book away, so you'll have to listen.
CHALLENGE TIME: On the next shift, ask your team do you know what is expected of you on this shift?